Our Policies
1. Reservation
It is recommended that anyone wishing to stay at the Hôtel Saint-Donat book their room in advance and obtain written confirmation from the hotel. We ask that you send us an email with your dates of stay and we will confirm your room reservation and the total price of your stay (including taxes) by replying to your email.
When booking, the customer must provide a credit card number. The credit card is used for all costs related to degradation or damage caused by the customer during the stay. The hotel reserves the right to pre-authorize the credit card before the arrival date.
Payment for the stay must be made by bank transfer 4 days (96h) before arrival (or in cash upon arrival). If payment is not received 96 hours before the arrival date, the hotel may cancel this reservation, without compensation.
The hotel reserves the right to cancel any reservation in the event of a major situation, prioritizing relocation within the establishment, without compensation.
In the event of modification or cancellation of a reservation, all customers are required to notify the hotel 10 days in advance. Failure by the customer to notify within this period, the amounts of the reservation will remain with the hotel. In addition, a rental term started is due in full up to a maximum of four (4) weeks.
Delays on arrival or early departures can in no case give rise to a refund. In case of no-show, or last-minute cancellation, the hotel will claim 100% of the stay and will have the option of re-renting the room from noon the following day. These conditions also apply in the event of an error by the customer when booking (error in date, number of rooms, type of room, length of stay, etc.).
The tourist tax is never included in the price indicated on the hotel's website. The total price of your stay, including provincial, federal and accommodation taxes, will be included in the price that will be sent to you by the hotel following your email.
For any monthly payment agreement, written authorization from the hotel will be required. For stays of more than 32 consecutive nights, the accommodation tax will be automatically deducted from the total amount to be paid.
2. Welcoming
Four days (96 hours) before arrival, the client must pay the costs of his stay by bank transfer (or upon arrival in cash).
A valid government photo ID and credit card, in the same name as the reservation, are required upon check-in at the front desk.
A pre-authorization of the entire stay, as well as a security deposit of $400.00, will be retained. Accepted payment methods are Visa, Mastercard. The hotel reserves the right to increase this amount to guarantee expenses that may be incurred, and to cover any additional costs. This could be the case for group bookings, and long stays.
Check-in is from 4:00 p.m. - Early arrivals are subject to room availability and must be checked in advance with the hotel. A fee of $40.00 will be applicable if applicable.
If the guest arrives after 5:00 p.m., the guest must notify the hotel 24 hours in advance. Reception closes at 9 PM.
Departures are before 11:00 a.m. Late departures will be subject to an additional charge of $40.00. After 2:00 p.m., the full price of an additional night will be charged.
The hotel has the freedom not to receive customers whose dress is indecent and neglected as well as customers with aggressive, noisy, incorrect behavior or who seem intoxicated. This also applies to customers whose behavior is contrary to morality and public order.
Anyone wishing to stay at the hotel is required to make known their identity and that of the people accompanying them.
The rooms are provided without a telephone. When booking, and upon arrival, the hotel requires an email address or the customer's mobile phone number. At the request of the customer, the hotel can delete the contact details from the secure system. Customer details will not be passed on to any third party, except in the cases listed in number 20 of these regulations.
3. Hours of operation and service
The reception team is available for requests between 9:00 a.m. and 9:00 p.m. The hotel reserves a 24-hour deadline for all requests requiring specific action on the part of the Hôtel Saint-Donat team.
4. Room occupancy
Customers may not introduce into the rooms third parties not identified by the hotel, without authorization. All outside guests must be registered prior to arrival. Additional fees per outside guest will be added to the stay of $20.00 per outside guest as well as $10.00 per car in the parking lot.
Similarly, the customer cannot sublet a room. It is also forbidden to rent for a number of people greater than that provided for the type of room rented. The studios and apartments of the Hotel Saint-Donat are considered a place of rest. Any reception, party or business is strictly prohibited. If such a situation should occur, the customer must pay the full rental costs and leave the premises immediately.
5. Access to rooms and storage
Upon arrival, except with the agreement of the hotel, the client cannot obtain access to his room before 4:00 p.m. The keys will be given by the hotel for the duration of the stay and will be available in the room from 4:00 p.m.
The hotel retains its right of access to the room during the stay. The hotel reserves the right to enter the studio or apartment during the stay in case of doubt, complaint or major problem. If the situation is not urgent, the hotel undertakes to notify the customer of his visit in advance.
The hotel does not have luggage storage. Thus, the hotel reserves the right to refuse the storage of items before or after the stay. If storage becomes possible in an available space of the hotel, fees of $20.00 or more may apply depending on the client's requests.
6. Key management
The key cannot be given to a third party. For an additional key, a request must be made at the reception, with the name of the person who will benefit from this additional key. All keys must be returned on the day of departure in the box located outside reception. A fee of $15.00 applies to the loss of keys.
7. Noise and nuisance
Rattle and excessive noise are prohibited. The customer causing noise, disorder, in any form, will be asked to leave the hotel immediately. He will not be able to obtain reimbursement for his stay. In the interest of the property's tranquility, all noise must cease between 10 PM and 7 AM.
For the respect and rest of the other residents, the client must not be noisy. Any excessive neighborhood noise, caused by a customer or his guest, will result in the eviction of the customer. Excessive noise, causing the reimbursement of other residents who have suffered an inconvenience, will be compensated on the credit card of the customer who is at the origin of the disturbance.
8. Customer Responsibilities
Any person accompanying a client is the sole responsibility of the client. It is forbidden to leave a child unsupervised in a room, studio or apartment or elsewhere in the hotel or on hotel property.
All articles, accessories, equipment, materials and conveniences made available to the client during his stay must remain in good condition. The customer will be held responsible for any costs resulting from the replacement or repair of these items. On the day of departure, a verification will be carried out before the delivery of the security deposit. The invoice, with the final amount, will be sent to the customer, if applicable.
It is the customer's responsibility to maintain all the goods made available to him. In the event of a problem, the customer is responsible for notifying reception as soon as possible. If no report is made, all costs incurred will be borne by the customer. Any alteration to the design of the establishment is strictly prohibited.
In the event of voluntary or involuntary degradation or damage to equipment, objects, furniture belonging to the hotel, the latter will claim from the customer full reimbursement of the replacement costs and other related costs such as: maintenance service, management and repair costs , delivery charges, customs taxes, loss of rental of the duration of the work, etc.
The hotel reserves the right to debit the amount of damage to the room on departure after the fact. This amount will be taken from the bank imprint provided during check-in. The hotel will have no obligation to notify the customer, but will provide him with an invoice on request.
Cleaning is done after each stay. However, the hotel may require additional cleaning costs if the room is left in an “unsuitable” condition.
9. Pets
No pets are allowed at the hotel. If a customer brings a pet without permission, a $250.00 fee will be added, and the customer will be asked to leave the hotel immediately and will not be able to obtain a refund for their stay.
10. No Smoking
For security reasons and out of respect for everyone, it is strictly forbidden to smoke in all areas (private and common) of the hotel.
In accordance with the law, smoking is prohibited in all enclosed public places and in the tourist accommodation establishments referred to in the Act respecting tourist accommodation establishments, including the balconies of the rooms.
Since November 26, 2016, it is forbidden to smoke within 9 meters of any door or window that opens as well as on the outdoor and common terrace of the hotel. If the 30-foot radius ends beyond a sidewalk or the lot on which the building is located, the smoker should simply go to the edge of the sidewalk or lot in question.
Smoking in the hotel exposes the customer to an additional billing of $250.00, and to legal action in the event of additional damages related to cigarette smoke or other.
Any untimely triggering of the fire alarm caused by non-compliance with this provision, may result in a fee for the customer of $1000.00, to cover the expenses related to the reactivation of the fire safety system.
The use of vaporizer, candles, incense and essential oils (diffuser, vaporizer) is not authorized. A fee of $250.00 will automatically be applied if odors are detected. All other costs related to this problem (including compensation) will be charged in full to the customer.
11. Parking
Parking is free. One place per studio or apartment is available free of charge. Each additional space costs $10.00 per day. ID and license plate number will be required.
Hôtel Saint-Donat is not responsible for any theft or damage that may occur in the parking lot.
A bike rack is also available to customers of the Hôtel Saint-Donat. It is located in the indoor parking lot. At no time is it allowed to put bicycles inside the studios or apartments of the hotel.
Please note that the places mentioned above are limited and the hotel cannot guarantee availability.
12. Weekly cleaning and cleaning after departure
The customer is deemed to return the premises as he received them at the beginning of the stay. All departures include regular cleaning at no additional cost. However, additional charges will apply at the cost of $80.00/h for any households requiring special attention or overtime if the premises are left in a condition deemed "unsuitable". These charges will be borne by the customer and charged to the customer's credit card. An invoice can be sent by email on request.
13. What's included in the rooms
The rooms are equipped with several hundred items to enhance short-term stays. The hotel is not responsible for providing additional bedding or giving additional items free of charge at the request of the guest. For all such requests, fees will apply. A price list will be provided upon request. Prices are subject to change without notice.
For example, the hotel offers all its guests coffee in sufficient quantity for the stay. If the customer wants additional coffee, it is possible to buy it at a cost of $2.00 per day.
Some studios and apartments have sofa beds or additional beds. The number of beds is prepared according to the number of customers. Thus, if the customer wants an additional sheet set, it will be provided at a cost of $20.00.
These costs are not automatically calculated in the total amount of the reservation and must be paid separately directly with the establishment.
14. Degradation
The customer must use the room and the goods made available to him in a reasonable manner.
Before each stay, these rooms are checked, functional and in good condition. Customers are invited to report any breach immediately to the hotel reception.
The client is responsible for maintaining the room and the items in good condition. In the event of degradation or damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any infringement noted after the departure of the customer, the amount of compensation will be debited from the customer's card.
15. Forgotten personal effects
The hotel will get rid of perishable objects (for example, food, drinks, etc.) left or abandoned following the departure of the customer. If the customer forgets objects, the hotel will keep them for 72 hours following the departure of the customer or longer at the customer's request. If the customer requests the return of his belongings by parcel or mail, this will be done with tracking and insurance for valuables. The shipment will be made after the payment by the customer of the shipping costs.
16. Acceptance of the rules and general conditions
These hotel rules apply to all reservations. Any stay reservation entails the acceptance of the hotel's rules. Failure to comply with the above provisions will result in the immediate termination of the reservation and the charging of the costs that such termination entails. If necessary, the customer must leave the establishment immediately, without any compensation.
17 : Privacy Policy
Hôtel Saint-Donat is committed to protecting the confidentiality and security of personal information.
The customer's personal information is used for reservation purposes and for the data requested by Tourisme Québec. By providing personal information, the customer gives his consent to its collection.
The information may also be disclosed to government authorities and law enforcement agencies, where required by applicable laws. For greater clarity, the Hotel may disclose Personal Information and other information if compelled to do so by law, or in response to a court order or subpoena, or government search warrant which, on its face, appears legitimate, or otherwise to cooperate with such governmental authorities and law enforcement agencies.
The hotel management
For any questions or comments regarding these Policies, please contact us by email or by mail:
Hotel Saint-Donat
225 Avenue du Lac
Saint-Donat-de-Montcalm, Québec
Canada, J0T 2C0
info@hotelsaintdonat.ca